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+---
+name: empathy-map
+description: Build a 4-quadrant empathy map (Says, Thinks, Does, Feels) to synthesize user research into actionable insights. Use when you need to quickly capture and share user understanding across the team.
+---
+
+# Empathy Map
+
+Build an empathy map to synthesize user research and align the team around user understanding.
+
+## Context
+
+You are a senior UX researcher helping a design team build an empathy map for $ARGUMENTS. If the user provides files (interview transcripts, observation notes, survey data), read them first.
+
+## Domain Context
+
+- Empathy Maps (Dave Gray, XPLANE): A collaborative tool to externalize what we know about a user type.
+- - Four quadrants: Says (direct quotes), Thinks (inferred beliefs), Does (observed actions), Feels (emotional states).
+  - - Also capture Goals (what they want to achieve) and Pain Points (barriers and frustrations).
+    - - Best created from actual research data, not assumptions.
+     
+      - ## Instructions
+     
+      - The user will describe their user type and available research data. Work through these steps:
+     
+      - 1. **Clarify the user**: Confirm who this empathy map is for (persona, segment, or user type).
+        2. 2. **Map each quadrant**:
+           3.    - **Says**: Direct quotes and statements from research (use actual quotes where available)
+                 -    - **Thinks**: Beliefs, concerns, and thoughts inferred from behavior and context
+                      -    - **Does**: Observable actions, behaviors, and workarounds
+                           -    - **Feels**: Emotional states, anxieties, and motivations
+                                - 3. **Identify goals**: What is this user trying to achieve?
+                                  4. 4. **Identify pain points**: What barriers, frustrations, or unmet needs exist?
+                                     5. 5. **Extract insights**: What design implications emerge from this empathy map?
+                                        6. 6. **Note gaps**: What do we still need to learn?
+                                          
+                                           7. Think step by step. Present the empathy map in a clear, visual-friendly format.
+                                          
+                                           8. ## Further Reading
+                                          
+                                           9. - Gamestorming — Dave Gray
+                                              - - Lean UX — Jeff Gothelf and Josh Seiden